Frequently Asked Questions

Every CrispSign sign is custom-fabricated to your exact specs, colors, and artwork — we don’t stock finished signs. Paying in full upfront lets us order materials and start production the same day your proof is approved, which is why our lead times can be so tight. It also means no invoicing back-and-forth, no past-due balances, and no surprise charges after delivery.

Payment is collected securely through Stripe at checkout, and we accept all major credit cards.

You can cancel any time before production begins — that is, before your payment clears or before you approve the final proof. Once we’ve started cutting materials or fabricating your sign, the order can’t be cancelled or refunded because every piece is made to order.

If you’re on the fence, just let us know before you approve the proof. We’re happy to talk through the design or timeline first.

Lead time depends on the product. Typical ranges:

• CrispBeacon (all channel letters, cabinet signs, sandblasted cedar): 2–3 weeks.
• Lobby Logo: 2–3 weeks.
• Lobby Panel, Lobby Vinyl, Lobby Tents, Direct-Mount Vinyl, Standoff Menus, Wayfinding, Window Perf: 2–5 business days.
• Vehicle Wraps: 1–2 weeks.
• Vehicle Decals, Magnetic Signs, Fleet Branding: 3–5 business days.

Your exact lead time is confirmed on your quote and starts the next business day after payment clears and your proof is approved.

You have two options at checkout:

DIY install — your sign ships with everything you need to install it yourself: hardware, templates, and step-by-step guides. No coordination fee.

Pro install — we coordinate a vetted local installer in your area, ship them the sign, and hand off the job. They handle the physical installation and pull permits if required. CrispSign doesn’t charge a coordination fee; the installation company finalizes install charges (and any permit costs) with you directly.

It depends on the install path you choose.

On the Pro install path, the local installer we coordinate pulls the permits required for your site — that’s part of what they handle. Permit fees and engineered drawings are billed at cost or the rate on your quote.

On the DIY install path, any permitting required by your city, county, or landlord is your responsibility. Storefront signage often needs a permit, especially for exterior lit signs, so check with your local municipality before you install.

We’ll replace it at no charge — just make sure you document the damage right away. Within 48 hours of delivery:

1. Take clear photos of the outer packaging, the damaged product, and your order details before unpacking further.
2. Email info@crispsignusa.com with those photos and a short description of the damage.
3. We open a freight-damage report and get replacement materials into production fast.

Reports without photos, or filed after 48 hours, may not qualify for a free replacement — the shipping carrier requires timely documentation.

All sales are final on custom items — because every CrispSign product is fabricated specifically for your order, we can’t accept returns or resell what we made for you.

That said, damaged, defective, or incorrect orders are always covered: we replace them at no charge under our Guarantee. If we made a mistake on your order, we fix it.

Illuminated signage carries a 3-year parts-only warranty on the LED package for exterior illuminated signage and interior illuminated channel letters. If the LED package fails within that window from normal use, we replace the failed parts at no charge.

Parts-only coverage does not include labor, removal, reinstallation, electrical hookup, or third-party installer charges, and doesn’t cover misuse, improper installation, weathering, or damage outside our scope. Full details are on the Guarantee page.

Three product lines cover almost every business signage need:

• CrispBeacon — exterior storefront signs. Front-Lit, Halo-Lit, Dual-Lit, and Trimless channel letters, plus cabinet signs and sandblasted cedar. This is what most people picture when they think “storefront sign.”
• CrispLobby — everything on the inside of your building. Lobby Logo (dimensional logos), Lobby Panel, Lobby Vinyl, Lobby Tents, direct-mount vinyl, standoff menus, wayfinding, and window perf.
• CrispAuto — vehicle graphics. Vehicle Decals, Magnetic Signs, Vehicle Wraps, and Fleet Branding.

Start with the product line that matches where your sign will live — outside on the building, inside the space, or on a vehicle.

Build a Beacon sign   Build a Lobby sign   Build vehicle graphics

Each builder walks you through a short flow:

• Configure. Pick your product, size, materials, colors, and options. Pricing updates live as you change things — no waiting on a quote.
• Proof. Review a scaled proof of your sign before you buy. Everything shown on the builder preview is what you’ll get.
• Install & ship. Choose DIY or Pro install, confirm shipping, and check out.

Every builder saves your progress — sign in from any device and pick up where you left off. You can also re-order later from the Customer Portal in one click.

If you’d rather work off a written quote than live pricing, start on the Contact page and we’ll send one within two business days.

Four fundamentals separate signs that sell from signs that don’t:

• Contrast. Dark letters on a light background (or vice versa) read from farther away than same-tone combos. Test the readability of your color choice by squinting at the proof — if the letters blur into the background, contrast is too low.
• Font weight. Thin fonts and thin script disappear from a distance. Use bold or medium weights on anything meant to be read across a parking lot.
• Size vs. distance. Rough rule: 1 inch of letter height reads clearly from about 10 feet away. A 30-foot setback needs 3-inch minimum letters, and more if there’s road glare or angle.
• Restraint. Two colors, one font family, no more than about 6–8 words on a storefront sign. More than that stops being a sign and starts being a document nobody stops to read.

Every builder previews your design at the size you’ve chosen, so you can see whether it’s working before you buy.

Most logos work with some prep, but a few things trip up fabrication:

• File format. We need vector artwork — SVG, AI, EPS, or PDF. Raster PNGs and JPGs will look pixelated when scaled to sign size. If all you have is a raster file, we can usually re-draw it as vector for a fee; ask on the proof.
• Thin strokes. Any line thinner than about 3/8 of an inch at final sign size gets hard to fabricate cleanly in metal or acrylic. If your logo has hairline details, we’ll thicken them or drop them — and flag it on your proof.
• Tiny details. Small text underneath a main logo often needs to be dropped or bumped up in size so it’s legible at sign scale.
• Gradients and photo fills. These translate poorly to channel letters and dimensional signage — they work on printed vinyl and vehicle wraps, not on cut letters. If your logo depends on a gradient, we’ll suggest a solid-color equivalent.

Upload your logo to any builder and we’ll flag issues on the proof before production — nothing ships without your written approval.

Try it on a Beacon sign