Terms & Conditions
Last updated: July 2, 2026
These Terms govern your use of crispsign.com, our online estimator, and any custom signage products or installation services provided by Crisp Signs LLC, a South Carolina limited liability company doing business as CrispSign (“we”, “us”). By submitting a quote request, accepting a quote, or placing an order, you agree to these Terms.
01 Quotes & Estimates
Online estimates are good-faith pricing based on the information you provide. Final pricing is confirmed in a written quote after we review your specs, site, and artwork. Quotes are valid for 30 days unless otherwise stated. Hidden site conditions, permit fees, and engineering costs may adjust the final price; we’ll always confirm any change before proceeding.
02 Payment
All CrispSign orders are paid in full upfront — we do not take partial deposits. Payment is collected at checkout through Stripe, and production begins once payment clears and your proof is approved. We accept all major credit cards.
03 Artwork, Proofs & Approval
You are responsible for the accuracy of artwork, copy, dimensions, colors, and spelling on any proof you approve. Production starts only after written proof approval. Once approved, design changes may incur additional fees and delay the schedule.
04 Production & Lead Times
Every CrispSign product has its own lead time, which is stated on the product page and confirmed on your quote. Lead times begin the next business day after payment clears and your proof is approved.
| Product | Typical lead time |
|---|---|
| CrispBeacon — Exterior storefront signs | |
| Front-Lit Channel Letters | 2–3 weeks |
| Halo-Lit Channel Letters | 2–3 weeks |
| Dual-Lit Channel Letters | 2–3 weeks |
| Trimless Channel Letters | 2–3 weeks |
| Cabinet Signs | 2–3 weeks |
| Sandblasted Cedar | 2–3 weeks |
| CrispLobby — Interior signage | |
| Lobby Logo | 2–3 weeks |
| Lobby Panel | 2–5 business days |
| Lobby Vinyl | 2–5 business days |
| Lobby Tents | 2–5 business days |
| Direct-Mount Vinyl | 2–5 business days |
| Standoff Menus | 2–5 business days |
| Wayfinding | 2–5 business days |
| Window Perf | 2–5 business days |
| CrispMotion — Vehicle graphics | |
| Vehicle Decals | 3–5 business days |
| Magnetic Signs | 3–5 business days |
| Vehicle Wraps | 1–2 weeks |
| Fleet Branding | 2–5 business days |
The exact lead time for your order is what appears on your quote. Weather, permitting, and supply-chain conditions can shift dates on installed jobs; we’ll keep you informed.
05 Installation & Permits
Every CrispSign order can be installed one of two ways:
Install it yourself
Your sign ships with everything needed to install it yourself — hardware, templates, and step-by-step guides. There is no coordination fee, and DIY continues straight from the Install Hub to shipping and checkout.
Any permitting required by your city or landlord is your responsibility on the DIY path.
Coordinated for you
CrispSign coordinates a vetted local installer in your area, ships them the sign, and hands off the job. The installer handles the physical installation and, where required, pulls the permits for the site.
CrispSign coordinates the setup and handoff at no added installation fee; the installation company finalizes installation charges (and any permit pass-through costs) with you directly.
You are responsible for granting safe site access and disclosing relevant building, electrical, and HOA conditions. Engineered drawings, landlord approvals, and after-hours work are billed at cost or the rate stated on your quote unless explicitly included.
06 Shipping & Damaged Freight
For orders shipped without installation, risk of loss transfers to you when the carrier picks up the order. Please inspect the packaging and product immediately on arrival.
If your order arrives damaged, follow these steps:
- Take clear photos of the outer packaging, the damaged product, and your order details before unpacking further.
- Email info@crispsignusa.com within 48 hours of delivery with those photos and a short description of the damage.
- We’ll open a freight-damage report and replace any damaged materials as fast as possible — at no charge.
Reports filed without photos or after 48 hours may not qualify for a free replacement.
07 Guarantee & Warranty
We back every order with a satisfaction guarantee and an order-correctness guarantee. If a product arrives with a manufacturing defect, we will replace it at no charge. Illuminated signage carries a 3-year parts-only warranty on the LED package for exterior illuminated signage and interior illuminated channel letters. Parts-only coverage does not include labor, removal, reinstallation, electrical hookup, or third-party installer charges, and does not cover misuse, improper installation, normal wear, weathering, or damage outside our manufacturing or shipping scope. Full terms are on our Guarantee page.
08 Returns & Cancellations
All CrispSign products are custom-fabricated to your order.
All sales are final — we do not accept returns on custom items. Cancellations are only possible before production begins (i.e., before payment clears or before your proof is approved). Once production has started, orders cannot be cancelled or refunded.
Damaged, defective, or incorrect orders are covered under Section 6 (Shipping & Damaged Freight) and Section 7 (Guarantee & Warranty).
09 Intellectual Property
You represent that you own or have permission to use any logos, marks, or images you submit. Original design work created by CrispSign remains our property until paid in full; on full payment, you receive a non-exclusive license to use the artwork for the signage produced under that order. CrispSign retains the right to photograph, display, and use installed work in its portfolio and marketing.
10 Limitation of Liability
To the fullest extent permitted by law, our total liability for any claim arising from a CrispSign order is limited to the amount you paid for that order. We are not liable for indirect, incidental, consequential, or lost-profit damages.
11 Governing Law
These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Horry or Georgetown County, South Carolina.
12 Changes
We may update these Terms from time to time. Updates apply to orders placed after the change date.
FAQ
Common customer questions live on our dedicated FAQ page — payment, lead times, permits, damaged freight, warranty, and design tips.
Still have questions?
We’re happy to walk you through anything before you order — give Rachel a call or drop us an email.